Privacy Policy

1. Introduction

Welcome to The Maharashtra Store ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.themaharashtrastore.in) or communicate with us to purchase our products.

2. Information We Collect

To process your inquiries and fulfill your orders, we may collect the following information:

• Identity & Contact Data: Your name, shipping/billing address, email address, and WhatsApp/mobile phone number.
• Transaction Data: Details about the products you have inquired about or purchased from us.
• Technical Data: IP address, browser type, device information, and website usage data collected via cookies to improve your browsing experience.

3. How We Use Your Information

We use the information we collect primarily to facilitate our retail operations, including:

• Confirming product availability and processing your orders.
• Generating and sending secure payment links.
• Arranging shipping, local delivery, or in-store pickups.
• Communicating with you regarding your order status, delivery updates, and customer support.

4. Payment Processing & Financial Data

We utilize a secure, assisted checkout model to ensure personalized service and safe transactions:

1. When you submit an inquiry via our website, your product selection and contact details are sent to our official WhatsApp business number.
2. Our team manually verifies stock availability and confirms your final order details directly with you on WhatsApp.
3. Once the order is confirmed, we will send you a secure payment link generated exclusively via PhonePe.

Please note: We do not process payments directly on our website, nor do we collect, store, or have access to your credit card, debit card, or UPI PIN details. All financial transactions are encrypted and processed securely by PhonePe.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We only share necessary data with trusted service providers to fulfill your order, including:

• Logistics & Courier Partners: (e.g., BlueDart, local delivery personnel) who require your name, address, and phone number to deliver your parcel.
• Payment Aggregators: (PhonePe) strictly for the purpose of generating your payment link and verifying transaction success.

6. Data Security

We implement appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to our authorized employees and partners who have a business need to know.