Return & Exchange Policy

At The Maharashtra Store, we have been committed to delivering quality products to our community since 1967. We ensure quality first in everything we sell. To maintain our high standards of hygiene and product integrity, we primarily operate on an Exchange resolution basis.

1. The 7-Day Window

Customers may initiate a return for an exchange or refund within 7 days from the date of purchase or delivery. Requests made after this 7-day window will not be accepted.

2. Conditions for a Valid Return/Exchange

To be eligible, your item must meet the following criteria:

• Proof of Purchase: The original billing slip or purchase receipt must be presented.
• Original Condition: The item must be entirely unused, unwashed, and in the exact same condition that you received it.
• Packaging: The product must be in its original, undamaged packaging with all tags, accessories, and manuals included.

3. Electronics, Appliances & Warranty Items

We carry a variety of electronics and branded appliances. Please note the following strict conditions regarding these items:

• Filled Warranty Cards: Once the manufacturer’s Warranty or Guarantee card has been filled out or registered, we cannot accept the item for return or exchange.
• Manufacturer Defects: If a product is found to be defective after the warranty card is filled, or after the 7-day window, the issue must be resolved directly with the brand's authorized service center as per their warranty policy.

4. Non-Returnable & Non-Exchangeable Items

For reasons of hygiene, safety, and promotional terms, the following items are strictly exempt from being returned or exchanged:

• Cosmetics & Personal Care
• Perfumes & Fragrances
• Seasonal Discounted Items (Any products purchased during a clearance, seasonal sale, or marked as final sale).

5. How to Initiate an Exchange or Refund

For In-Store Purchases: Please bring the item in its original condition along with the original billing slip directly to our physical store in Pune within the 7-day window. Upon approval of an exchange, a Sales Return Note will be allotted to you.

For Refunds & Online Inquiries: If you are seeking a monetary refund or wish to initiate an online return, you must contact us through personal communication (a phone call or an in-person meeting). For approved online exchanges, our team will guide you, and a Sales Return Note will be allotted upon successful verification.

6. Return Shipping & Courier Charges

If returning a parcel via courier is agreed upon, the customer is required to arrange and send the return parcel themselves. The customer must bear all courier charges, and the parcel must be sent prepaid. If you do not agree to cover these prepaid courier charges, we will not accept the return or process the exchange.